Key Account Coordinator

Our client is a global logistics company and freight forwarder offering solutions for a wide range of industries along the entire supply chain, including multi-modal transport, warehousing, customs clearance, and innovative value-added services. They are looking to expand their business development team in Thailand. With more than 30,000 employees across more than 800 locations worldwide, they are one of the leading global logistics service providers.
 
Responsibilities

• Maintain all key customer accounts
• Act as liaison for account owner and customer 
• Fulfill customer requirements, queries, and needs 
• Send internal job instructions to Operations, and external job instructions overseas 
• Control and maintain systematic filing systems 
• Coordinate and communicate with account owner to prepare quotes for standard services and special projects 
• Check costs and accuracy of quotes, update when required 
• Receive and confirm new shipment requests 
• Check documentation (invoices, packing lists, etc.) 
• Monitor international freight shipments 
• Coordinate and follow up with all stakeholders 
• Resolves customer complaints, ensure customer satisfaction, address customer claims 
• Continuously ensure high customers satisfaction with customer surveys, marketing events and related activities 
• Visit customers when necessary 
• Report any obstacles immediately to management 

Requirements

• Customer-service oriented 
• Self-motivated and good team player 
• Ability to multi-task and work well in a fast-changing environment 
• Good knowledge of freight forwarding terms and standards 
• Good Knowledge of MS office, Word, and Excel 
• Able to work under pressure, must be very organised 
• Basic knowledge of customs clearance  
• Basic knowledge of accounting functions and related information retrieval 
• High degree of responsibility, punctuality and integrity 
• Excellent communication skills in English and Thai, both spoken and written 
• Strong analytical skills 
• Strong interpersonal skills
• Ability to motivate people for excellent results