Head of Operational Excellence and Implementation

Our client is a global logistics service provider operating in more than 600 locations around the world. The business involves Contract Logistics, Air / Ocean Freight and Transport, as well as managing complex supply chains and providing a wealth of innovative value-added services. We are currently looking to fill the role of Head of Operational Excellence and Implementation.

Responsibilities;

Operational Excellence

• Work with country management team to develop and implement operational excellence: leadership, principles, systems, and tools
• Oversee improvements in KPI measurement, WMS and TMS SOP/WI, best practices
• Lead the deployment of operational excellence strategies to standardise processes and reduce costs
• Oversee deployment of KPI dashboard to track and provide greater transparency and insights on cost and operational performance
• Lead performance & productivity consulting to improve existing processes, warehousing, and transportation procedures
• Continuously seek new opportunities to reduce costs and improve service
• Support sales and solution design team with skills-improvement activities, and WMS/TMS strategies
• Identify, analyse, and resolve all issues with Operations, IT, and WMS/TMS
• Help set annual operational targets and help drive improvements to achieve those targets
• Initiate, lead and execute projects to improve operational excellence
• Oversee new client project management to ensure completion within timeline and budget
• Liaise and provide project updates to stakeholders: keep them informed of risks, progression, budget, and timelines

Operational Excellence

• Initiate, lead and implement operation excellence projects
• Utilize excellent project management skills and experience, effectively communicating and demonstrating successful organizational, planning and execution skills
• Responsible for overall of implementation (PMO) or being part of the team support (PMT) when awarded new customer to ensure the completion within timeline and budget
• Create the business scope and requirement to ensure that all relevant parties have the same understanding when implementing projects
• Provide the project update of risks, progression, budget, timeline, and support requirement throughout the project to key project stake holder and sponsor
• Extended travel to other facilities may be required to support business when there is the implementation project

Requirements;

• Minimum Bachelor’s degree in Logistics or a related field; or equivalent education and related work experience
• Six Sigma and Lean certification are preferred
• Able to travel among warehouse sites and head office
• 5-10 years of experience in Logistics and Supply Chain, and/or related consulting experience and/or experience in the manufacturing industry, with proven expertise and understanding of warehousing and transportation
• At least 5 years’ experience working in the field of Operations Excellence, Productivity, and/or Continuous Improvement with evidence of successful leadership
• Project management experience is preferable, as well as people management experience.
• Strong working knowledge of MS office, specifically Excel, Visio and PowerPoint
• Must be able to read, write and speak English well
• Excellent interpersonal & communication skills
• Able to lead a multi-disciplinary team, with the experience and character required to mentor staff and colleagues
• Can-do mentality and positive attitude
• Proven ability to work with stakeholders at all levels of the business, and customer organisations
• Experience working in a 3PL logistics environment as Op Exs or equivalent preferred
• Supply Chain knowledge of Warehousing and Transport is an advantage
• Alternative languages, and/or an Operations/Sales background would be a plus