Head of Operational Excellence and Implementation

Job type:Permanent
Industry:Logistics & Supply Chain, Logistics, 3PL, Freight Forwarding & Supply Chain
Expertise:Supply Chain & Logistics
Job published:3/30/2023
Job ID:V-39360

Our client is a global logistics service provider operating in more than 600 locations around the world. The business involves Contract Logistics, Air / Ocean Freight and Transport, as well as managing complex supply chains and providing a wealth of innovative value-added services. We are currently looking to fill the role of Head of Operational Excellence and Implementation.


Operational Excellence

  • Work with country management team to develop and implement operational excellence: leadership, principles, systems, and tools
  • Oversee improvements in KPI measurement, WMS and TMS SOP/WI, best practices
  • Lead the deployment of operational excellence strategies to standardise processes and reduce costs
  • Oversee deployment of KPI dashboard to track and provide greater transparency and insights on cost and operational performance
  • Lead performance & productivity consulting to improve existing processes, warehousing, and transportation procedures
  • Continuously seek new opportunities to reduce costs and improve service
  • Support sales and solution design team with skills-improvement activities, and WMS/TMS strategies
  • Identify, analyse, and resolve all issues with Operations, IT, and WMS/TMS
  • Help set annual operational targets and help drive improvements to achieve those targets
  • Initiate, lead and execute projects to improve operational excellence
  • Oversee new client project management to ensure completion within timeline and budget
  • Liaise and provide project updates to stakeholders: keep them informed of risks, progression, budget, and timelines

Operational Excellence

  • Initiate, lead and implement operation excellence projects
  • Utilize excellent project management skills and experience, effectively communicating and demonstrating successful organizational, planning and execution skills
  • Responsible for overall of implementation (PMO) or being part of the team support (PMT) when awarded new customer to ensure the completion within timeline and budget
  • Create the business scope and requirement to ensure that all relevant parties have the same understanding when implementing projects
  • Provide the project update of risks, progression, budget, timeline, and support requirement throughout the project to key project stake holder and sponsor
  • Extended travel to other facilities may be required to support business when there is the implementation project


  • Minimum Bachelor’s degree in Logistics or a related field; or equivalent education and related work experience
  • Six Sigma and Lean certification are preferred
  • Able to travel among warehouse sites and head office
  • 5-10 years of experience in Logistics and Supply Chain, and/or related consulting experience and/or experience in the manufacturing industry, with proven expertise and understanding of warehousing and transportation
  • At least 5 years’ experience working in the field of Operations Excellence, Productivity, and/or Continuous Improvement with evidence of successful leadership
  • Project management experience is preferable, as well as people management experience.
  • Strong working knowledge of MS office, specifically Excel, Visio and PowerPoint
  • Must be able to read, write and speak English well
  • Excellent interpersonal & communication skills
  • Able to lead a multi-disciplinary team, with the experience and character required to mentor staff and colleagues
  • Can-do mentality and positive attitude
  • Proven ability to work with stakeholders at all levels of the business, and customer organisations
  • Experience working in a 3PL logistics environment as Op Exs or equivalent preferred
  • Supply Chain knowledge of Warehousing and Transport is an advantage
  • Alternative languages, and/or an Operations/Sales background would be a plus