Engineering Success

• Sales & Revenue Management
  • Drive monthly and quarterly revenue targets across sales channels
  • Manage end-to-end sales funnel: lead generation, qualification, conversion, and revenue
  • Track and optimize KPIs such as conversion rates and team performance metrics
  • Design and implement sales strategies across multiple regions and customer segments
  • Identify growth opportunities and improve overall sales efficiency
  Operations Management
  • Oversee daily operations, ensuring productivity and discipline across teams
  • Monitor real-time performance metrics and manage lead distribution
  • Ensure smooth workflow between sales, onboarding, support, and backend teams
  • Identify process gaps and implement improvements to enhance efficiency
  • Maintain SLA adherence and reduce drop-offs across the customer journey
  Team Leadership & Performance Management
  • Manage, train, and mentor a team of sales agents, team leaders, and account managers
  • Conduct regular performance reviews, feedback sessions, and coaching
  • Set clear targets and track individual and team KPIs
  • Foster a high-performance, target-driven culture
  • Handle escalations and ensure team motivation and retention
  Compliance & Process Adherence
  • Ensure all sales activities follow company policies and ethical standards
  • Maintain proper documentation and process compliance
  • Collaborate with internal teams to ensure risk and quality control

• 5 years of experience in sales operations, inside sales, call center, or revenue-focused roles
• Proven track record of achieving and exceeding sales targets
• Strong experience in team management (10–50 team members)
• Excellent leadership, communication, and negotiation skills
• Strong analytical mindset with a data-driven approach
• Experience with CRM systems, dialers, and sales tracking tools
• Experience managing multi-region or international teams
• Exposure to high-volume sales environments (e.g., BPO, fintech, telecom, banking)
• Multilingual communication skills (preferred)

We are looking for a self-starter Service Engineer to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

 

Responsibilities

• Provide service and customer support during field visits.

• Manage all on site installation, repair, maintenance and test tasks for injection molding machines.

• Diagnose errors or technical problems and determine proper solutions.

• Produce timely and detailed service reports.

• Document processes.

• Follow all company’s filed procedures and protocols.

• Cooperate with technical team and share information across the organization.

• Comprehend customer requirements and make appropriate recommendations/briefings.

• Build positive relationships with customers.

• A minimum of 3-5 years’ proven field service experience.

• Ability to troubleshoot, test, repair, and service technical equipment.

• Technical education and experience in injection molding business, blow molding or extrusion is an advantage.

• Excellent analytical and problem-solving skills

• Good in English (Speaking, Reading, Listening & Writing)

• Good Communication & Interpersonal skills, and good service mind.

• Self-Motivated.

• Being flexible, adapting to and working around any unexpected work schedule changes

• Able to read technical drawings, electric & hydraulic diagram.

• Have his/her own private car.

• Good in MS office skills

• Lives in Bangkok, Chonburi or Rayong



Benefits

• Group Insurance / Accident Insurance

• Annual Health check up

• Fixed 1 month bonus

• OT

• Allowances

 

Working Time

• Monday – Friday (8.30 am. – 17.30 pm)

• Saturday – Sunday (On request from customers)