Responsibilities
- Oversee and coordinate all quality-related activities across the organization
- Manage external certification and surveillance audits, including ISO 9001, BRC, and other relevant standards
- Conduct internal and cross-functional audits to ensure compliance with established quality requirements
- Ensure compliance with applicable legal, regulatory, and customer requirements for raw materials and finished products
- Evaluate and qualify raw materials through laboratory testing, trials, and technical reporting
- Oversee laboratory operations, ensuring proper functionality, organization, and maintenance
- Establish standardized laboratory testing procedures and test plans, coordinating technical matters with the international headquarters laboratory
- Manage customer and supplier complaints, including investigation, root cause analysis, and corrective actions
- Identify opportunities for continuous improvement in quality systems, processes, and product standards
- Bachelor's degree or higher in Science, Engineering, or a related technical discipline
- Strong quality-oriented mindset with the ability to take ownership of overall quality performance
- Structured, analytical, and systematic approach to problem-solving and decision-making
- Good understanding of quality management systems and manufacturing processes
- Fluent in both Thai and English, with strong communication and coordination skills
- Experience working with ISO 9001 and BRC standards
- Background in packaging, manufacturing, or related industries
- Hands-on experience with laboratory testing, material qualification, and technical trials
- Experience managing quality audits and handling customer or supplier complaints
