Engineering Success

Service Account Manager – APAC
Location: Thailand
Coverage: Thailand & APAC

About the Company
Our client is an established international manufacturer of end-of-line packaging machinery and automation solutions, serving customers across pharmaceutical, consumer goods, cosmetics, and other manufacturing industries.

With a strong global sales and service network, the company supports customers throughout the complete equipment lifecycle, from installation and technical service through to upgrades, retrofits, spare parts, and performance improvement solutions.

The company is strengthening its APAC service organization and is looking for a commercially driven Service Account Manager to support continued growth across the region.

About the Role

The Service Account Manager – APAC will be responsible for developing the after-sales business and strengthening long-term relationships with existing customers.
This role combines customer account management, service sales, and project coordination, identifying opportunities to improve customers' equipment performance while growing service revenue.

Key Responsibilities

• Develop and maintain strong long-term relationships with customers.
• Identify and develop after-sales opportunities including format parts, modifications, upgrades, retrofits, inspections, and other service solutions.
• Understand customer operational needs and recommend solutions that improve equipment reliability, productivity, and performance.
• Manage service opportunities from initial enquiry through quotation, negotiation, and order conversion.
• Coordinate service projects between customers, technical teams, engineering, and international headquarters.
• Act as the main commercial contact for customers throughout service projects.
• Work closely with Service Engineers while ensuring strong customer communication and follow-up.
• Monitor customer satisfaction and identify opportunities to improve service quality and retention.
• Develop recurring service revenue and long-term customer partnerships.
• Maintain sales/service pipelines and provide regular business, project, and KPI reporting.
• Collaborate with international teams to ensure consistent service standards across APAC.

Requirements

• Bachelor's degree in Mechanical, Mechatronics, Electrical, Industrial or Business Engineering, or a related discipline.
• Minimum 3 years' experience in after-sales service, technical sales, project management, or customer account management.
• Background in industrial machinery, automation, or packaging equipment is highly preferred.
• Experience within pharmaceutical, FMCG, food, or packaging industries is an advantage.
• Strong commercial awareness with the ability to identify and develop service opportunities.
• Able to understand technical discussions and translate customer requirements to engineering teams.
• Strong customer relationship management, negotiation, and communication skills.
• Self-motivated, proactive, and comfortable working independently.
• Good command of Thai and English.
• Willing to travel domestically and internationally as required.

Our client is a well-established regional manufacturing organization with operations across Thailand, Vietnam, and Hong Kong, serving international markets. As part of its continued growth, the Group is seeking an experienced HR Manager to lead its centralized HR, General Affairs, Employee Well-being, Environment, and Compliance functions.

This is a senior leadership role responsible for HR & Administration, Labour Law, and Compliance, while driving effective HR practices across the Group. Based in Bangkok (Rama 2), the position will work closely with senior management and stakeholders across multiple countries to support the Group’s people and business objectives.

HR Manager

Lead and manage the Group’s centralized HR and General Affairs functions, with primary responsibility for the Thailand operation. The role will ensure effective people management, employee well-being, compliance, and alignment with the Group’s business objectives.

Key Responsibilities

• Develop and implement HR strategies, policies, and initiatives aligned with business objectives.
• Provide HR leadership and advice to senior management.
• Oversee the full spectrum of HR operations, including recruitment, performance management, C&B, training, and employee relations.
• Manage HR administration and continuously improve HR processes and systems.
• Drive employee engagement, well-being, and retention initiatives.
• Ensure compliance with Thai Labour Law, regulations, and company policies.
• Manage HR audits, documentation, and compliance requirements.
• Oversee General Affairs, facilities, and employee services.
• Promote a safe, positive, and efficient working environment, including environmental initiatives.
• Provide HR reports and insights to support management decisions.
• Lead HR projects and continuous improvement initiatives.

Key Qualifications

• Bachelor’s degree or higher in Human Resources, Business Administration, or a related field.
• 8+ years of HR experience, with proven experience in a managerial or leadership role.
• Experience in a manufacturing environment is highly preferred.
• Strong knowledge of Thai Labour Law and HR practices.
• Strong leadership, communication, problem-solving, and stakeholder management skills.
• Good command of English, both written and spoken.