Customs Service Clearance Officer
Our client is a global logistics company that serves a wide range of industries along the entire supply chain with multi-modal transport, warehousing, customs clearance, and innovative value-added services.
They are looking for a Customs Service Clearance Officer to coordinate export clearance activities and transport arrangements, including job creation, billing, invoicing, and milestone updates in the system. The role coordinates with customers, freight forwarders, and internal teams to ensure accurate documentation and on-time shipments. And ensuring smooth inland transportation while achieving KPI targets and delivering excellent customer service.
Responsibilities:
They are looking for a Customs Service Clearance Officer to coordinate export clearance activities and transport arrangements, including job creation, billing, invoicing, and milestone updates in the system. The role coordinates with customers, freight forwarders, and internal teams to ensure accurate documentation and on-time shipments. And ensuring smooth inland transportation while achieving KPI targets and delivering excellent customer service.
Responsibilities:
- Create job and Closed job, follow up milestone of shipment and accrue in system
- Receive JI Quotation from KAC & SS or Exp-Clearance team
- Issue invoice as per quotation (able to do a credit note) and prepared documents for Billing set
- Scan billing set and send email to customer if required
- Find out the solution for any concern about unable billing
- Issue report as per customer requirements and update milestone is needed
- Follow up Electronics Files as SOP (include job report) and achieve documents (for keep in Storage W/H)
- Coordinate with customers regarding details of pure clearance exported shipment
- Advise and follow-up with customer and other freight forwarder for additional or special document required to attach with export entry
- Reserve Truck and Coordinate with other departments in order ensure on-time load and Inland shipment
- Reach KPI target
- Bachelor's degree in related field (New Grad are welcome)
- Able to operate under pressure and able to prioritize work
- Customer service-oriented mindset and have a good service mind
- Able to operate PC and have a good knowledge in Microsoft Office
- Display flexibility and can dealing with different level people
- Fluency in written and spoken English
- Work with overtime and available on holidays
