Key Account Executive - Europe

Our client, a leading manufacturer in the pet food industry, is seeking a proactive and service-driven Key Account Executive to join our Bangkok-based team. In this hybrid role with flexible working hours, you will be responsible for managing and growing key private label accounts in Europe. The position requires a strong focus on relationship management, cross-functional collaboration, and ensuring customer satisfaction throughout the product development and delivery lifecycle.

Responsibilities

• Manage and grow a portfolio of private label accounts
• Build strong, long-term relationships with key clients
• Understand customer needs and deliver customized product solutions
• Collaborate with internal departments (Sales, Marketing, Operations, and Product Development) to ensure smooth order execution and delivery
• Ensure timely and complete shipment of purchase orders
• Monitor customer sales trends and identify opportunities for growth
• Deliver compelling presentations showcasing the company’s capabilities to potential clients
• Maintain accurate and up-to-date customer records and reports
• Generate and analyze key performance metrics (KPIs) to support decision-making
• Address and resolve client issues proactively and professionally
• Support innovation by providing feedback and collaborating on new product development initiatives

Requirements

• Thai national with fluent English (spoken and written)
• Minimum 3 years’ experience in client servicing, account management, or B2B sales – ideally in the pet food, FMCG, or manufacturing sectors
• Strong interpersonal and communication skills with the ability to manage multiple stakeholders
• Proven success in building and maintaining long-term client relationships
• Knowledge of private label manufacturing processes and advantages is a plus
• Highly organized, self-motivated, and capable of managing multiple priorities
• Proficiency in Microsoft Office (especially Excel); familiarity with data analytics tools is a plus